Time Schedules
Most organizations shape the way they handle incoming calls to match their hours of operations. This is such a handy feature and once you have it set up it will be a great help in directing your incoming calls.
The setting for Time Schedules can be found under the menu item Preferences. You have the following time schedules available:
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Work hours.
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Available hours.
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User-defined hours.
Time Schedule Options
On your Switchboard, in the settings for each number, you have the possibility of setting up different time windows, Work Hours, Available Hours, and User-Defined Hours.
These time windows, or Time Schedule options, will give you more possibilities when using the features on your account because you can have more possibilities with different time windows.
For example: If you use the Forward feature, you can set it up to forward to one number during work hours, and to another during available hours.
Here is how you can change your time schedule options:
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Log into your account.
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Select Switchboard.
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Select your Number.
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Select Preferences.
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Select Time Schedules.
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Select your preferred time schedules.
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Click Save settings to update.
Time Schedules are used in conjunction with other features including:
- Simultaneous Ring
- Call Forwarding
- Hunt Group
- Call Queuing
- Do Not Disturb
- Call Screening options
- Voicemail
- Auto Attendant
Each of these above features provides you options to set the feature according to the time Schedule ensuring that you never miss a call.